Evolve Law
Four years on, still the case system that keeps pace
How a customisable, integrated platform cut noise, freed up lawyers’ time, and kept clients informed from day one through into year four.
“Try it! We ran InTouch alongside our existing case management system and was blown away by the difference… what also saved ourselves quite a lot of money each month due to InTouch’s pricing model. The team are friendly, accommodating and keen to work with you to grow your business.”
— Marc Lansdell, Director
At a glance
Firm type: Residential conveyancing specialist
Time on InTouch: 4+ years
Why change (2018): The Legacy system had become slow, hard to use, and poorly supported
Key features used: Client portal with live tracking & document sharing, customisable workflows, process automation, standardised comms
Key integrations: InfoTrack (searches & post‑completion), HMLR, SDLT returns, Xero (accounts)
The Evolve Law story
Back in 2018, Evolve Law went looking for a case system that matched the pace and quality of its client service. Their incumbent platform had slowed to a crawl and support wasn’t keeping up. Early into the switch, the InTouch portal began paying dividends—clients could track progress themselves, and support from the InTouch team was hands‑on and fast. Four years later, Evolve’s verdict hasn’t changed.
“As a business we were struggling with our case management system which had become slow and difficult to use.”
“We also felt that we were not getting the support we needed from the supplier to bring the system to a place where we felt happy with it. We therefore made the decision to look at the market to see what other solutions were out there. Having met Marvin a number of years ago I was intrigued by his vision for what a CMS should do and how InTouch had developed since we first met.”
With InTouch, Evolve Law has achieved outstanding results including:
~35% reduction in call & email volume thanks to online tracking and automatic updates.
“InTouch is single handedly the best case management system we have ever used.”
Transaction times down as lawyers spend more time on legal work, less on admin.
“The integrations are a huge plus as well and mean that nothing is missed and saves time having to add things to the file.”
Admin rekeying cut via integrations with InfoTrack, HMLR, SDLT returns, and Xero.
“InTouch has been a breath of fresh air for us. “The system is very easy to use from all levels and delivers on all the promises made by Marvin and his team.”
Lower monthly costs compared with the old setup, aided by InTouch’s pricing model.
“We have no regrets whatsoever about changing and would urge others to take a look at what InTouch can do”
A single source of truth
Evolve runs conveyancing from a single source of truth: the matter in InTouch.
Automations & standardisation replace repetitive steps, keeping quality high and workloads predictable.
InfoTrack handles searches and post‑completion work from within the matter.
HMLR & SDLT returns are integrated, cutting duplicate entry.
Xero syncs accounts activity without manual juggling.
“InTouch has allowed us to be more efficient as a business by standardising and automating a lot of our processes. With the third party integrations for searches, HMLR, SDLT returns as well as accounts we have managed to save a lot of time with less admin and data repetition. This has allowed our lawyers to spend more time on legal tasks and assisting their clients.”
A portal that answers questions before they’re asked
The client portal is central to Evolve’s approach: live milestones, clear explanations, and document sharing straight from the matter.
“I particularly like the option to make documents visible to the clients via their portal which saves time rather than having to attach these to an email which is clunky. It also helps with sending large reports to clients where email file size restrictions might hinder being able to do this.”
Customisation that feels bespoke
Evolve tailors workflows and communications to the way its team practices, without waiting on vendor projects.
“The customisation of the system is my favorite. Although the system is designed by a third party it does feel like you have the tools to create your own system that works specifically for you.”
Partnership in practice
From day one, Evolve describes the relationship as collaborative and responsive, complete with on-call support, on-site visits when needed, and rapid enhancements.
“Working with the guys at InTouch is a real pleasure. They are always available and on hand to help with any queries we have and have visited when required to spend the day going through the system and any changes we may want to make. Marvin and Dale understand the process and stresses we are under and this is reflected in the way they do business and how their system has developed.”
“We feel that we have a real partnership with InTouch and that they are genuinely keen to work with us to help us improve what we do alongside improving their system. Development requests are looked at and acted on quickly which is unique in their industry. We have every confidence that the system will continue to improve and we are excited to be able to pass on the benefits to our clients.”
Life after go‑live
Noise down: fewer calls and emails; clients self‑serve status.
Team & market happy: staff, clients, and agents all prefer the experience.
Speed up: more time on legal work, faster transactions.
“Our call volumes have dropped significantly, and our transaction times have dropped due to us having more time to spend on the legal work we are being paid to do.”
Nothing missed: integrated searches, returns, and accounts live inside the case.