InTouch Reviews
Find out how our software makes a difference every day in law firms
Winston Solicitors: a modern case system across every area of law
Leeds | United Kingdom
By moving to a modern, adaptable case platform, Winston Solicitors replaced an end‑of‑life system with a client‑first experience and firm‑wide efficiency. Automated updates reduce calls, templates save staff time, and flexible workflows keep every department improving—one platform, consistent service, better outcomes.
Willis Conveyancing: scaling capacity without adding headcount
Melbourne | Australia
By replacing complex, error‑prone tools with a fast, intuitive case system, Willis Conveyancing freed its team to do what matters most: serving clients. With automation at file open, a responsive interface, and a seamless InfoTrack integration, the firm now handles more work without hiring, keeps costs predictable, and delivers a smoother client experience end‑to‑end.
Evolve Law: four years on, still the case system that keeps pace
Milton Keynes, Bicester | United Kingdom
Evolve Law sought to replace a slow, cumbersome system with a platform that could scale with client expectations. With InTouch, they standardised and automated core processes, connected searches, returns, and accounts, and provided clients with a transparent view into every transaction. Four years on, the verdict is the same as month one: less admin, faster matters, happier clients, and a system that feels like their own.
Showcase Customer Story
MOV8 Real Estate: Scotland‑wide conveyancing from one case system
By unifying people, processes, and platforms around a single case system, MOV8 transformed its case files into dependable repositories and launchpads for action. A straightforward interface reduced friction, integrations did the heavy lifting, and open APIs kept every stakeholder on the same page. The result: faster client journeys, cleaner data, and a team that can focus on conveyancing.
Quotes turned around within an hour of the initial lead
~25 minutes saved per case when taking instructions via the QA form
~30 minutes saved per matter from online data capture
“I love how InTouch is completely capable of being fully designed by me. I love your videos and the help cards, it's overwhelming at the start but your help videos and cards make it easy to pick up as you do things one step at a time.”
InGen Legal
“The software itself is clear, runs smoothly, and is a pleasure to use, significantly improving our efficiency. As a business, we would highly recommend choosing InTouch as your Property Team partner.”
MLP Law
“The use of the online portal for receiving and storing documents worked seamlessly”
Rightchoice Conveyancing
“Thanks for another year of using your wonderful system. Makes all our lives much easier!”
First Class Legal
Bird & Co Solicitors: from quote to completion on one case system
Grantham, Lincoln & Newark | United Kingdom
By pairing an instant quote experience with disciplined lead follow‑up, clear conversion reporting, and self‑serve portals, Bird & Co turned more enquiries into instructions—while cutting status calls and keeping teams aligned across offices. With transparent pricing and a responsive product team, InTouch provides Bird & Co with a scalable, client-first conveyancing operation from end to end.
Parslows Jersey Lawyers: every client matters, every update on time
Jersey | Channel Islands
By combining simplicity, automation, and a 24/7 client portal, Parslows transformed conveyancing into a transparent and guided journey. Clients get the right information at the right moment; the team delivers a consistent experience; and the overall process feels calmer and more predictable - exactly what “every client matters” looks like in practice.
Murray Hills Solicitors: clear communication at scale across three offices
Bridlington, Hull, Hornsea | United Kingdom
By choosing a safe, user‑friendly, and adaptable platform, Murray Hills Solicitors turned its commitment to communication into a consistent, scalable reality across three offices. InTouch helps the firm deliver a smoother, more transparent client experience—the kind that builds trust from instruction to completion.
Your product is awesome. One which is lesser-known in the conveyancing world but far simpler & efficient than the other 16 I've worked with.
Anza Services LLP
InTouch has definitely reduced the number of phone calls and emails we receive from estate agents requesting updates. Many of our clients have also commented on how helpful the email updates that they receive are. We would definitely recommend.
Michelle O'Shea
Genuinely, I don’t remember how I ever did sales progression without InTouch! The software prompts make proactively chasing so much more of a structured process. The access and tracking information it gives to all the clients is invaluable in saving me time as I don’t need to keep constantly telling clients what I’m doing/chasing, what’s next, etc., they can see for themselves! It’s user-friendly, customisable, and covers everything you could need it to do. I couldn’t recommend it highly enough!
Ashley Roberts, The Sales Progression Company
Wade & Wade Law: enhancing conveyancing efficiency with InTouch
Cwmbran | Wales
By aligning technology with a client‑first ethos, Wade & Wade Law replaced frustration with clarity, speed, and transparency. The Stakeholder Portal reduces progress chasing; integrations streamline core steps; and responsive support keeps the team moving forward. The result is a modern conveyancing operation that communicates better, reports smarter, and delivers a smoother experience end‑to‑end.
Assured Conveyancers: a quoting system that looks great and works even better
Croydon | United Kingdom
By pairing self‑managed configuration with a polished, intuitive interface and responsive human support, Assured Conveyancers turned their quoting system into a brand asset. InTouch helps the firm deliver a cleaner, faster client journey that impresses introducers and keeps the internal team in control from the first quote to the final milestone.
Michelle O’Shea & Co: The first firm to use InTouch
Nottingham | United Kingdom
Starting from no CMS and a pile of Word templates, Michelle O’Shea & Co co‑created a smarter way to run residential conveyancing: automated updates, data‑driven documents, integrated accounts, and partner connections that deliver tangible time and cost savings. Their experience shows what a modern, client‑first case system can unlock: higher throughput, lower friction, and a calmer client journey from estimate to completion.