MOV8 Real Estate

MOV8 Real Estate is a full-service legal and estate agency, serving clients across Scotland since 2007. The firm has around 50 staff and operates from offices in Edinburgh and Glasgow. It focuses on clear communication, transparency, social responsibility and steady innovation.

Challenges Faced

The previous system was missing core features such as templated emails. It was slow and offered no practical route to integrate with external platforms, which held back efficiency and productivity.

It became increasingly important for MOV8 to use its own case management system as the single source of truth while updating external systems automatically. Administration in conveyancing has grown in recent years, with platforms such as LMS and Lender Exchange, as well as government channels, requiring more frequent milestone reporting.

Choosing InTouch

MOV8 researched the marketplace with a clear checklist: an innovative, cloud-based system with webhooks and APIs to synchronise and integrate with other software.

InTouch stood out for its clean, easy user interface and a roadmap that was clearly improving and open to client feedback.

“Many of the existing software solutions out there are only available to law firms significantly larger than ours. The set up costs alone can run into the tens of thousands of pounds.
InTouch from the outset seemed to have a longer-term view of the software and to be committed to the software for the longer term, rather than it being just one of a few products that they were developing.

Migrating from one software system to another is beyond painful, particularly in a regulated legal sector space. We needed something that, once we were up and running and had our users trained on it, it would be our ongoing system for years to come.”

Key Features and Benefits

The ability to build integrations through InTouch’s API and webhooks was the key draw for MOV8. A clear, intuitive interface and hands-on support from the InTouch team made implementation straightforward. Users immediately noticed the step up from the legacy system.

“We wouldn’t be able to work without the Xero and Microsoft integrations. Coupled with the Amiqus and First Scottish integrations, InTouch provides great efficiencies to us”.

Productivity Gains and Cost Reductions

Since adopting InTouch, MOV8 has seen meaningful gains in productivity and cost control. Custom task lists and tight integration with Microsoft Outlook and Word streamline day-to-day work so case managers can stay within a small number of systems. Transparent pricing and flexible billing options have also helped budgeting.

The APIs InTouch provides allow MOV8 to extract data daily and run custom reports that match internal needs.

“It has been hugely beneficial to view the data in a way that we want and it helps us make more informed decisions”.

InTouch webhooks also enable internal notifications and can populate third-party case trackers, reducing manual updates and keeping stakeholders informed.

Measurable Improvements

MOV8 has recorded clear improvements since adopting InTouch:

• Reduced quote-generation time to within an hour of the initial lead contact.

• When taking instructions, the online QA questionnaire saves around 25 minutes of phone time per case.

• KYC can be completed within InTouch rather than a separate system.

• Data capture via online forms saves about 30 minutes per matter, which adds up across the caseload.

Impressions of InTouch

MOV8 values the practical support from InTouch, which covers both technical help and advice on how to use features to solve day-to-day problems. The team also appreciates InTouch’s willingness to listen to feedback on enhancements and to advise on issues that sit outside InTouch, such as Microsoft Word behaviour.

Future Plans

There are no immediate expansion plans, but MOV8 intends to extend InTouch beyond conveyancing. The firm has started to use the system for private client work and sees potential to broaden this over time as processes mature.

Forms with InTouch

The new form builder lets MOV8 create streamlined, tailored forms for both internal teams and clients. Conditional logic keeps each form only as long as it needs to be, which improves completion rates and data quality.

“This has been particularly useful in forms where we require a lot of information.
Our Source of funds form used to be extremally lengthy, regardless of the complexity of the transaction, each client was presented with the same form. Now we can tailor the form to the transaction so each individual client and case are met with a simpler form with fewer questions. This leads to less for us to review, making the experience better for both sides”.

Data capture is a large part of MOV8’s work. Being able to review submitted data before it updates a matter keeps the whole process in one system and avoids clients inadvertently overwriting accurate information.

Conclusion

InTouch provides MOV8 with a modern, integrated platform that fits how the firm works. Integrations, webhooks and APIs reduce double-handling; online forms and KYC keep processes in one place; and clear reporting supports better decisions. The result is faster quoting, fewer systems to juggle and more reliable data, which together help the team deliver a consistent service to clients.