MOV8 Real Estate
Powering Scotland‑wide conveyancing from one case system
How a modern UI, open APIs, and deep integrations turned fragmented workflows into a single source of truth.
At a glance
Firm type: Legal and estate agency
Team: ~50 | Founded: 2007
Locations: Edinburgh and Glasgow
Key features used: APIs & webhooks, templated emails, online forms with conditional logic, Microsoft 365 integration, Xero integration
Key integrations: Xero, Microsoft Outlook/Word, Amiqus (KYC), First Scottish, connections to trackers via webhooks
The MOV8 Story
MOV8 Real Estate is a full‑service legal and estate agency operating across Scotland. As the firm grew, its legacy case system couldn’t keep up. Everyday tasks, such as sending repeat emails, retyping details into partner portals, and running the same reports manually, were slowing the team down. The software didn’t support basic tools like templated emails and couldn’t connect to the broader ecosystem (Microsoft 365, Xero, KYC, search providers). Their “source of truth” held data but couldn’t act on it.
“Many of the existing software solutions out there are only available to law firms significantly larger than ours. The set up costs alone can run into the tens of thousands of pounds.
InTouch from the outset seemed to have a longer-term view of the software and to be committed to the software for the longer term, rather than it being just one of a few products that they were developing.
And so the brief was clear: MOV8 required a single, cloud-based case platform with a clean UI, sensible pricing, and APIs powerful enough to automate milestones across lenders, government portals, and third-party trackers without increasing administrative effort. For this, they chose InTouch.
With Intouch MOV8 has achieved outstanding results including:
Quotes turned around within an hour of the initial lead
~25 minutes saved per case when taking instructions via the QA form
~30 minutes saved per matter from online data capture
Daily API exports for custom reports the business actually uses
One matter, many moving parts
We implemented InTouch as MOV8’s operational hub. Everything starts from the matter; other systems follow.
Xero handles client accounting, connected directly to matters.
Microsoft Outlook & Word power email and document workflows. These are now templated, consistent, and launched from the case.
Amiqus is embedded for KYC checks, removing the need to bounce between apps.
First Scottish provides search integrations.
Webhooks triggers internal notifications and updated third‑party trackers the moment milestones changed.
The API delivers daily data exports so the ops team could build the reports they actually use.
“We wouldn’t be able to work without the Xero and Microsoft integrations. Coupled with the Amiqus and First Scottish integrations, InTouch provides great efficiencies to us. It has been hugely beneficial to view the data in a way that we want, and it helps us make more informed decisions”
Forms that fit the case
A standout change for MOV8 was forms. The team now builds both client‑facing and internal forms in InTouch, using conditional logic to show only the questions that apply. Submissions route through a review step before updating the matter, preserving data quality and preventing clients from overwriting key fields.
Why it works: shorter forms mean faster, more accurate submissions; the review step keeps the matter clean; and the same data powers emails, documents, and third‑party updates.
“Our Source of funds form used to be extremally lengthy, regardless of the complexity of the transaction, each client was presented with the same form. Now we can tailor the form to the transaction so each individual client and case are met with a simpler form with fewer questions. This leads to less for us to review, making the experience better for both sides”.
Life after go‑live
Work moves with fewer handoffs. Staff aren’t retyping details into multiple portals.
Instructions arrive online, replacing long intake calls.
Quotes go out within an hour of the first contact, supported by templated comms.
KYC runs inside InTouch, not in a separate system.
Ops builds its own reports off daily API pulls, speeding up decisions.
Managers approve data before it hits the matter, keeping the record reliable.
Webhooks update trackers and notify teams automatically. No extra chase emails.
Costs are predictable, and the team prefers the modern interface.