Murray Hills Solicitors
Clear communication at scale across three offices
How a simple, reliable, and adaptable case system helps keep every client informed, every step of the way.
At a glance
Firm: Murray Hills Solicitors
Experience: 60+ years’ collective expertise in residential conveyancing
Locations: Bridlington, Beverley, Hull
Why change: Expand client care, streamline processes, and ensure consistent updates across branches
Chosen for: Ease of use, reliability, security, and adaptability to tailor workflows to firm and client needs
Practice voice: Emma Long
The Murray Hills Story
With over 60 years’ collective experience and three offices in Bridlington, Beverley, and Hull, Murray Hills Solicitors has built its reputation on clear communication and being there for clients at every stage of a conveyancing transaction. To keep raising the bar on client care as volumes and expectations grow, the firm sought a case management system that would be safe, user‑friendly, and dependable, while giving each branch the flexibility to work the way its team and clients need.
“Here at Murray Hills Solicitors we are always looking at ways to expand our client care, make the conveyancing process as smooth as possible for our clients and keep them informed at every possible opportunity.
With this is mind we looked for a case management system that could work with us to provide our clients with the excellent service they expect from each of our branches, and we found it with InTouch”.
With InTouch Murray Hills Solicitors has achieved outstanding results including:
Consistent client updates across all branches, reducing uncertainty and keeping everyone aligned.
Smoother day‑to‑day work thanks to a system that’s easy for the team to use.
Tailored workflows that reflect Murray Hills’ service standards and local branch practices.
Confidence in security and reliability, matching expectations in today’s technological landscape.
An operational hub
InTouch serves as the operational hub, allowing teams to work in one place and keep clients informed as milestones are met.
Adaptable workflows give Murray Hills the tools to tailor processes to firm and client needs.
Standardised communication ensures every client receives timely, consistent updates.
Branch‑ready configuration supports shared standards with room for local nuance.
Reliable, user‑friendly UI keeps the focus on client care rather than admin.
“The InTouch system is very easy to use, provide a smooth streamline working environment with adaptable aspects enabling us to tailor the package specifically to both our and our client’s needs.
In today’s technological world it is imperative to have a safe, user friendly and reliable system and InTouch delivers on all these aspects”.
Keeping clients connected
Murray Hills places great emphasis on keeping clients fully informed. With InTouch, updates happen promptly and consistently, so clients always know what’s been done and what comes next—without adding pressure to busy teams.
“InTouch offers a modern way of practice. The ability to send emails and text messages from a template saved on the system, saves the staff a lot of time.”
Life after go‑live
Clients feel supported with clear, timely progress updates.
Teams move faster in a system that’s simple to learn and use.
Service stays consistent across Bridlington, Beverley, and Hull while allowing branch‑level flexibility.
Less friction, more focus on the legal work clients value most.