Winston Solicitors

Winston Solicitors LLP is an established Leeds law firm providing a full range of services for individuals and businesses. We spoke to Camilla Asher, Practice Manager at Winston Solicitors, about why they replaced their existing case management system with InTouch.

What prompted you to seek InTouch’s services? What situation or problem did you need to solve?

Our previous case management system was approaching end-of-life. InTouch offered a newer approach with an adaptable, user-friendly interface.

How has Winston Solicitors benefited from working with InTouch?

• Positive client feedback about the interactive client portal.

• The ability to redesign and extend workflows across all areas of law.

• Fewer phone calls to the conveyancing team from clients, estate agents and referrers, thanks to automatic updates generated by InTouch.

What are the two most significant improvements from working with InTouch?

• Workflows that are simple, effective and easy to amend.

• The interactive client portal.

What exactly did InTouch do to contribute to the outcome you wanted?

InTouch provided an alternative case management system that is easy to adapt for different practice areas. The team supported setup and configuration so the system fits how we work.

What are the results of working with InTouch?

InTouch supports a more modern way of working. Staff can send emails and text messages from templates stored in the system, which saves time and improves consistency.

Describe why you feel that working with InTouch has been successful.

The InTouch team responds quickly and positively to change requests—for example, introducing time-recording functionality.

If a potential client was on the fence about whether to work with InTouch, what would you say to them?

Yes! We receive lots of positive comments from clients about the interactive portal.