Evolve Law

Four years on: how are Evolve Law & Marc Lansdell finding InTouch?

Evolve Law have been using InTouch as their case management system for the past four years.

We spoke to Marc in 2018, when he was looking to replace a system that had become slow and difficult to use. A few months after moving to InTouch, Marc and the Evolve Law team saw a clear drop in calls and emails thanks to the InTouch interactive portal, and they were encouraged by the level of support InTouch could offer.

Four years later, we asked Marc if he still felt the same way…

How would you describe your experience of using InTouch?

InTouch is single handedly the best case management system we have ever used.

Not only is it incredibly easy to use, it’s flexibility behind the scenes allows us to adapt and alter the system to our needs and as client demands change.

I am amazed more firms do not use it!

How has InTouch supported your business’ core objectives?

InTouch has helped Evolve Law standardise and automate key processes, improving day-to-day efficiency. Third-party integrations—for searches, HM Land Registry (HMLR), Stamp Duty Land Tax (SDLT) returns, and accounts—cut admin and duplicate data entry. That frees lawyers to focus on legal work and client support.

What parts of InTouch do you find the most valuable?

The customisation of the system is my favorite.

Although the system is designed by a third party it does feel like you have the tools to create your own system that works specifically for you.

I particularly like the option to make documents visible to the clients via their portal which saves time rather than having to attach these to an email which is clunky. It also helps with sending large reports to clients where email file size restrictions might hinder being able to do this.

What’s your experience been using the InTouch integrations? i.e. accounts, searches, etc.

The integrations are a huge plus as well and mean that nothing is missed and saves time having to add things to the file.

For reference, Marc benefits from integrations with Xero (accounts) and InfoTrack (searches and post-completion work).

Would you recommend InTouch to other firms and, if so, why?

100% yes! My only issue is that I want to keep it all to ourselves.