Parslows Jersey Lawyers
Every client matters, every update on time
How a simple, client‑first case system turned property transactions into a clearer, less stressful experience.
At a glance
Firm: Parslows Jersey Lawyers
Offering: Full range of legal services with a strong conveyancing practice for clients in Jersey and worldwide
Why change: Elevate the client experience with clearer communication and on‑demand access to information
Key features used: Automated email updates, secure client portal with instant document access, step‑by‑step “education journey,” configurable workflows, light‑touch setup & training
Outcome: Clients stay informed 24/7, teams work consistently, and the overall experience feels simpler and more transparent
The Parslows Story
Parslows chose InTouch with a straightforward goal: support every client, at every step. With over a decade of experience across a broad range of legal matters, the firm delivers effective, accurate, and affordable services to a diverse client base in Jersey and worldwide. That client‑first ethos — every client matters — guided Carl Parslow’s decision to adopt a conveyancing platform that feels clear and reassuring for clients while remaining simple for the team to manage.
“The simplicity of the InTouch conveyancing software design all adds to a platform that has greatly improved our clients property transaction experience”.
For a practice serving clients across locations and time zones, on‑demand visibility was essential. InTouch’s automated updates and secure portal give clients immediate access to documents and a plain‑English education journey through each stage of the transaction. The result is fewer unknowns, calmer decisions, and a process that feels transparent from instruction to completion.
With InTouch, Parslows has achieved outstanding results including:
Clients stay updated automatically via email and a secure portal.
Documents are available immediately. No waiting for attachments or office hours.
An education journey explains each stage, actions, and expected time frames.
Lower stress for clients through always‑on visibility and fewer unknowns.
One matter for many moving parts
With InTouch as the operational hub, Parslows runs conveyancing in one place while giving clients a clear window into progress.
Automated updates notify clients as milestones move.
The client portal provides real‑time status and instant access to documents.
Guided steps outline what’s happening now and what comes next, with indicative time frames.
Configurable workflows let the team tailor the experience to Parslows’ standards of service.
A portal that educates as it informs
Status alone isn’t enough when the process is unfamiliar. Parslows uses InTouch’s portal to pair live progress with explanations of each action and why it matters. That combination reduces anxiety and helps clients make decisions with confidence.
Guided implementation, quick ownership
Getting set up was collaborative and hands‑on, with Parslows quickly taking the reins to configure the system to their way of working. As our team put it:
“Carl really wanted to understand every single part of how InTouch works. It was really nice to see how quickly and easily he was able to get to grips with setting up the software himself to ensure it worked exactly how he wanted it to. As an account manager part of my role is to provide training and complete set up to firms. Carl definitely made my life easier and it has been a pleasure supporting him during this process”.
Life after go‑live
Clients feel in control: progress and documents are available any time.
A partner that engages: responsive support and product evolution aligned to Parslows’ needs.
Less back‑and‑forth: automated comms replace a lot of manual updates.
Consistent delivery: configurable workflows keep standards high across matters.