Parslows Jersey Lawyers

Learn why Parslows chose InTouch as their case management system to help them deliver a better client experience.

Parslows chose InTouch because every client matters. With over a decade of experience across a range of legal matters, Parslows provides effective, accurate and affordable services for clients in Jersey and around the world. The firm’s focus is simple: supporting each client through clear communication and reliable processes.

Why InTouch

Parslows’ business is about supporting their clients—every client matters—which is why Carl Parslow chose InTouch for the firm’s conveyancing case management system. The goal was to improve the day-to-day experience for clients and staff while keeping the team working in a single, secure place.

“The simplicity of the InTouch conveyancing software design all adds to a platform that has greatly improved our clients property transaction experience”.

Client updates and the portal

InTouch enables Parslows to keep clients up to date through automated email updates. Clients can log into a secure portal to view documents straight away, without waiting for attachments or chasing for status updates. The portal also provides an educational journey through the actions involved in a property transaction, helping clients understand timeframes and the sequence of steps.

Carl added:

“It takes that edge of stress out of the transaction by providing information to the Client when they want it -i.e, on demand 24/7”.

This self-serve approach reduces back-and-forth calls, shortens response times and gives clients confidence that they can check progress whenever they need to.

Implementation and support

Dale, an account manager at InTouch, supported Parslows during setup and training.

“Carl really wanted to understand every single part of how InTouch works. It was really nice to see how quickly and easily he was able to get to grips with setting up the software himself to ensure it worked exactly how he wanted it to. As an account manager part of my role is to provide training and complete set up to firms. Carl definitely made my life easier and it has been a pleasure supporting him during this process”.

Parslows quickly configured the system to fit their workflow, with InTouch on hand for guidance. The result was a smooth rollout and fast adoption across the team.

Would Parslows recommend InTouch?

When asked if Parslows would recommend InTouch to other firms, Carl replied:

“Parslows Jersey would have no hesitation recommending the system”.