See why law firms have made the switch from LEAP practice management and accounting software to InTouch
“After 6 years with LEAP, we finally gave up and moved to InTouch. All I can say is what a difference in support between the two products. Emails are answered and resolutions provided within 4 hours, most times even quicker.”
Andrew McIntyre Wade & Wade Law
When considering the switch from LEAP practice management software to LEAP competitors, it’s crucial to evaluate the overall support experience. With InTouch, you can be confident in receiving timely and effective assistance, unlike the reported issues with LEAP Legal Software.
LEAP Support
User Dissatisfaction: Many users report dissatisfaction with LEAP's support, citing slow response times and inadequate resolutions to their problems.
Responsive and Efficient: On average, a support query received by our team is responded to within 1 hour.
Lack of Direct Support: LEAP lacks direct phone support, relying instead on FAQs and web chat. Users frequently find this approach ineffective and frustrating, which is a significant downside when comparing LEAP with other legal practice management software.
High Resolution Rate: 90% of issues are resolved within 24 hours, ensuring minimal disruption to workflow. This commitment to customer satisfaction makes InTouch a leading legal software solution.
When comparing LEAP Legal Software to other legal software competitors, it’s evident that the flexibility and transparency offered by InTouch provide a more user-friendly and budget-conscious option. The issues with LEAP’s long-term contracts and unexpected price hikes are significant drawbacks that potential users should carefully consider.
What does LEAP cost?
Long-Term Contracts: LEAP's long-term contracts are often criticised for being difficult to exit. Users report significant challenges with cancellations, frequently facing additional charges and lengthy commitments that can span multiple years.
Flexible Subscription Models: InTouch offers a variety of subscription options, allowing firms to choose plans that best fit their needs without being tied to long-term commitments.
Hefty Price Increases: Users frequently complain about substantial price hikes over time, making LEAP expensive, especially for smaller firms. LEAP does not publicly share its pricing information, which complicates budget management. Instances of unexpected price increases after initial discounts have been reported, further adding to user dissatisfaction.
Transparent Pricing: Pricing and service terms are clear and straightforward, enabling firms to manage their budgets effectively and avoid unexpected costs.
When you compare LEAP practice management software, the comprehensive tools and integration capabilities of InTouch provide a more streamlined and cost-effective solution.
LEAP Legal Software Features
API's: LEAP legal software does not offer open APIs, which limits its integration capabilities with other systems. While LEAP does provide some REST APIs for data access and application management, these are not as extensive or flexible as open APIs that are fully public and customisable. This means that users looking to integrate LEAP with other software or customise its functionalities might face significant limitations and have to work within a more restricted framework.
API's & Webhooks: InTouch offers robust API functionality and webhooks, making it an excellent choice for integration with other systems. The API-first methodology allows tasks and actions within InTouch to trigger third-party software, facilitating seamless automation and enhancing workflow efficiency.
Not compatible on Mac: LEAP software is Windows-only, meaning Apple Macinstosh users must set up a virtual Windows environment, which can be costly and may cause performance issues.
Integrations: InTouch excels in integrating with third-party services, offering seamless connectivity and enhanced functionality for users.
Annoying Updates: Even for PC users, LEAP requires regular installation and updates, adding to the hassle.
Utilising the cloud: InTouch's cloud-based platform ensures that updates are seamless and hassle-free for users. By hosting on secure cloud servers, InTouch can deliver automatic updates without disrupting user activities, ensuring that the latest features and security enhancements are always available. This cloud-based approach not only improves reliability and accessibility but also eliminates the need for manual updates and maintenance, allowing users to focus on their core tasks without worrying about technical issues.
“This has been a game changer for us. Even though Leap have an integration with Xero, the way InTouch does it means it’s no longer a tedious task of trawling through lots of statements!”
When evaluating LEAP legal accounting and billing software, the ease of use and accessibility provided by InTouch offers a more user-friendly and efficient solution. The installation requirements and update processes of LEAP are significant drawbacks that users should consider.
LEAP Legal Software
Installation and Updates: LEAP requires installation and regular updates, which can be cumbersome. Its core features are optimised for desktop use, with limited mobile functionality. Users have expressed frustration with the cumbersome nature of task management and the need for extensive manual input.
User-Friendly Design: InTouch is designed with user experience in mind, providing an intuitive interface and easy navigation. This makes it accessible for users of all levels of technical expertise, ensuring that tasks can be completed efficiently and effectively.
Better UX: InTouch has an intuitive, visually appealing interface that enhances user experience. The clean, organised layout makes navigation effortless. Clear icons, responsive buttons, and concise labels ensure users can quickly access features, boosting productivity and minimising errors. This reduces support needs by making the software more intuitive and easy to navigate, which helps users quickly understand and use features without assistance.
In summary, when comparing LEAP vs InTouch across key areas such as customer support what does LEAP cost, how secure is LEAP, contract lengths, contract flexibility, features, integration capabilities, ease of use and accessibility, InTouch consistently provides a more favourable and user-friendly experience. InTouch’s flexible subscription models, transparent pricing, comprehensive toolset, and responsive support make it a superior choice for legal practice management.
More and more InTouch users have made the switch from LEAP and we are more than happy to provide you with first hand experience from these users, to show how they found the experience and how InTouch made it possible for them.