You're not alone. Whether you're currently using LEAP or exploring options for going paperless, this guide offers a clear comparison of LEAP and InTouch to help you choose what's best for your firm.
If you're researching LEAP competitors or thinking about switching to a new legal software platform, we understand how big that decision can feel. We speak to law firms every week who are frustrated by long contracts, slow support, and systems that don't work the way they need them to, whether for their team or their clients.
If you're using LEAP today and looking to see if the grass is greener at InTouch, or weighing up your options before you make your first big step into paperless conveyancing, we hope this guide gives you a clear and informed comparison between LEAP and InTouch, so you can decide what's right for your firm.
“After 6 years with LEAP, we finally gave up and moved to InTouch. All I can say is what a difference in support between the two products. Emails are answered and resolutions provided within 4 hours, most times even quicker.”
Andrew McIntyre Wade & Wade Law
LEAP users often mention slow response times and limited support options. There's no direct phone line, just web chat and FAQs, which can be frustrating when something goes wrong.
InTouch offers a more responsive experience. Most queries receive a reply within an hour, and 90% are resolved within 24 hours. Support is UK-based and easy to reach, so issues get dealt with quickly and with minimal disruption.
How we compare
| LEAP | InTouch | |
|---|---|---|
| Phone Support | ||
| Live Chat | ||
| Response Time | ||
| Issue Resolution |
One of the biggest issues firms report with LEAP is being locked into long-term contracts. These can be hard to get out of and often come with extra fees if you try to leave early. This setup doesn't suit many modern firms, which frequently need more flexibility, especially as prices can also increase over time with little notice.
InTouch avoids all of that. There are no long-term tie-ins, and pricing is transparent from day one. Firms choose the plan that suits them best, and they're not stuck if their needs change.
How we compare
| LEAP | InTouch | |
|---|---|---|
| Pay Monthly Option | ||
| Transparent Pricing | ||
| Pay Per User | ||
| Cancellation Flexibility |
LEAP doesn't offer open APIs, which means it's harder to connect with other systems or tailor the software to fit your firm's setup. It's also Windows-only, so Mac users must run a virtual Windows environment, which can be costly and unreliable. On top of that, updates need to be installed manually, which can be disruptive.
InTouch is designed to be easier. It runs in the cloud, so updates happen automatically with no downtime. It works on both PC and Mac, and its open APIs and webhooks make it simple to connect with other tools your firm already uses.
How we compare
| LEAP | InTouch | |
|---|---|---|
| Cloud-Based | Parital | |
| API & Integrations | Limited | |
| Mac Compatibility | ||
| Mobile App |
Product over profits
InTouch is 100% independently funded. We are solely in charge of the success of our product, and build according to what our customers want. We always have an ear to the ground, and aren't constrained by a board of investors crossing their fingers for the next unicorn. This means we can move fast, build without ‘decision by committee' and prioritise building a great product over generating profits at all costs.
Starting with the client experience
A lot of case management software is heavily focused on the law firm experience, ignoring the most repeatable and reliable profit centre: the client experience. InTouch started by asking the question of how to build a solution that increases success for the client, by improving the process of the firm.
"Your product is awesome. One which is lesser-known in the conveyancing world but far simpler & efficient than the other 16 I've worked with."
Anza Services LLP, Partner
"We have no regrets whatsoever about changing case management systems and would urge others to take a look at what InTouch can do."
Marc Lansdell, Director
The first step is to book a demo with our team. If you're ready to make a move, have a chat with us about what InTouch can do for your firm today.
This comparison was written using the following resources, and we encourage you to take a look for yourself. All the information mentioned above can be corroborated through the following sources, as collected 24th July 2024