Client Portal
You’ll love it for the time and cost saving
Clients will love it for the personalised experience, regular updates, and convenience
Deliver that 5 star service
When clients are kept in the loop and understand each step of their case, they are more likely to feel secure and satisfied with the service. This satisfaction is crucial for positive client reviews and referrals.
This transparency fosters trust. Trust is a cornerstone of client loyalty and a critical component of a five-star service.
Demonstrate the value of every task you undertake
By giving clients access to information, you empower them to feel part of the process rather than just observers. This involvement enhances their perception of the service you provide as attentive and client-centered.
With InTouch, you can clearly showcase the value of each task you undertake. Help clients recognise the benefits you are delivering at every stage of their legal proceedings by providing them with consistently updated information and maintaining transparency.
Empower your team to communicate regularly
Good lawyers at good law firms are always busy. They never have an empty desk. So empower them to show your clients how they are progressing the case with integrated communication tools, without putting an additional task on their already busy workload.
The InTouch client portal is directly integrated into your legal case workflow. So as you complete your tasks, the client portal is always up to date. There’s no logging into a separate portal to tick arbitrary milestones.
Enable your clients become your sales team
Clients can log into the portal at any time to check the status of their case, view documents, or read updates. This self-service feature empowers clients to get the information they need without having to contact their lawyer directly.
After all, an informed client is a happy client.
Combine the portal with regular automated updates - configured to your law firm’s exact process - and your client will become part of your sales team, as they shout about the informed service you provide.
Transparency and trust stop progress chasing
There is a reason why your clients progress. It’s because of a lack of trust. You might be doing the best job possible, but your clients do not know that.
By consistently providing detailed and transparent updates through the portal, clients are reassured that their case is being actively managed. This builds trust and reduces anxiety, which in turn decreases the frequency of update requests.
Standout from your competition
By embracing cutting-edge technology and progressive strategies, you demonstrate a commitment to excellence, efficiency and transparency, solidifying your reputation as a trusted leader in your field.
This positions you at the forefront of the legal industry, appealing to clients who value forward-thinking partners who are capable of navigating complex challenges and securing successful outcomes.
Cost Efficiency
When your staff are not fielding progress chasing phone calls, they focus on what matters - progressing the case!
Cases are progressed further, with more perceived value to the client. This positive feedback loop enables your business to complete more cases, with less staff, and higher service levels.
