Frequently Asked Questions

What is InTouch?

InTouch is conveyancing software designed from the point of view of the client to help improve transparency and automation in property transactions.


Can InTouch be used for other areas of law?

At its core, InTouch case management is a process management tool specifically aimed at the property industry. It is a very configurable system and can be configured for other workflows.


How does InTouch improve transparency?

We encourage all users to invite clients and estate agents to view the property transaction in their own portal.


Can estate agents and/or other introducers access the platform?

You can invite any party you wish into a matter, and very soon you will notice a decrease in the amount of progress chasing going on.


Can I see a demo of InTouch?

We can provide online or in-person demonstrations, please register here


Can InTouch integrate with other systems?

InTouch software provides a full API for third parties, which means that there are lots of integration opportunities.


Can I order searches through InTouch?

Yes, with only a few clicks your searches can be ordered and returned to you matter. You can order searches from a number of different providers.


Do I need to install software to use InTouch?

No, InTouch is a cloud-based case management system, which means all staff members can access InTouch from any device at any time.

Optionally, there are widgets for Microsoft Outlook & Word which help you attach emails and documents to cases quicker.


Are there any setup fees?

No, there is currently no set up fee.


Is there a minimum contract term?

Yes. This is currently 12 months.


What support options are available?

We offer fast, and reliable support during business hours Monday-Friday, via email or phone.