Customer Champion Role @ InTouch

Over the past 6 years, InTouch has developed a successful case management system with a mission to improve automation, communication, and transparency within the property industry.

We’re now looking for a confident and enthusiastic Customer Champion to join our small but growing team.

We need a proactive individual with prior experience in customer support within a B2B technology/software-based environment. You will be responsible for making sure our Clients love using our product and making the most of its capabilities.

Think this role is right for you? Read on to find out everything you need to know.

What we expect from you

A successful Customer Champion will be confident, empathetic and motivated.

Experience

• At least one year of experience in a customer/client-facing role within a B2B technology/software-based environment
• An understanding of SaaS products
• Experience working for a software company and/or in the property industry
• Experience working with Case Management and/or CRM systems

Capabilities

• A clear and confident communicator - We liaise with clients through email, phone and video conferencing
• Persistence and resilience - Bring energy to every interaction
• Overcoming objections - Clients will suggest adding in new functionality and often there is already a solution that needs to be shown to them.
• A collaborative ethic - There is no I in team
• Self-awareness - Be aware of your strengths and weaknesses so you can offer the best experience to your clients and team mates
• Honesty and candor - It forms part of our core values
• Coachability - Confidence is important but the ego can cloud one’s ability to receive and implement candid feedback
• Curiosity - Be open to learning about new products and developments in the industry
• Relationship Building - Able to build genuine relationships and gain trust
• Ability to focus and work independently
• A sense of fun - We work hard at InTouch but that doesn’t mean we don’t like to laugh!

What can you expect from us

We work hard but insist that everyone considers the balance between this alongside their life and responsibilities outside of work.

We are direct in our dealings with each other. We continuously work to build mutual trust so we can give each other feedback without fear of it being taken personally.

What we offer

• Home and Office working *
• 23 days annual leave + bank holidays
• + your birthday off (or closest day)
• Loyalty – an extra day holiday for each year at the company
• An annual personal development fund
• Standing desk
• £30k - £35k according to experience and expertise

* Whilst we can support a predominantly remote, office-based or hybrid working model, we value face-to-face time. Under normal circumstances, we encourage teams to spend regular time together at our Nottingham office.

What’s Next?

If you’re interested in joining us at InTouch, please send your CV and covering letter to hr@intouch.cloud.

If successful, the hiring process will be as follows:

• An opportunity to show us your talents with a written challenge
• An opportunity to show off your skills with a technical challenge
• In-person interview - a chance to grill us and vice versa
• If successful, a chance to present two references before a final decision is made.