Cloud Based Case Management Systems - Your questions answered

The challenges posed by COVID-19 means that many firms are now actively contemplating changing to a more modern cloud based case management solution.

Having engaged with quite a few stakeholders there are a few questions which tend to come up frequently. We have gathered some of them here together with our answers.

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Can I trust the security of the Cloud?

A cloud based case management solution can be much more secure than hosting your data with a local IT firm. This is because security patches and updates are the responsibility of the supplier who has the in-house technical knowledge to manage these updates.

Often, the software solution itself is continually updated to reflect the continually evolving best practices.

Generally, for an IT firm patches and updates are an after-thought. Keeping on top of all the IT issues for a law firm is already a challenging burden, which can lead to old versions and security holes.

By utilising services such as Microsoft Azure, there is another level of security in place whereby the experts at Microsoft are continually testing & improving their own cyber security processes (they do this by continually hacking themselves!).

Where is the data stored?

Depending on your cloud solution the data is usually hosted in ISO27001 secure data centre, with continual rolling back-ups at different instances and locations.

For example, our conveyancing software solution exists in 2 different instances encompassing all data and code. These are spread across two sites in the UK (serving the UK and Channel Islands) and two sites in Australia.

This means if one site goes down we can get the service up and running again with very little disruption from another site hundreds of miles away!

Is Cloud more expensive, and what costs are involved?

When taking all the costs into account - patches, updates, hosting, data-storage, software licences, & IT team costs - utilising a cloud based service is up to 10x more efficient.

This equates to significant savings to your firm!

Are there any limits on data storage?

One of the benefits of public cloud is that this is almost unlimited and you can easily scale it up or down.

This usually comes with a charge, however in some cases the software provider, as we do for our clients, manage and pay for this as part of the service.

What is SaaS?

SaaS stands for Software-as-a-Service. SaaS generally means that you rent a license to use the software on an on-going subscription basis, which is often centrally hosted.

In other words, the SaaS provider manages all the nuts and bolts of ensuring the service is continually running and secure.

This is different from other solutions where you might buy a license to use the software and you manage the hosting & updates yourself.

How do I access a cloud based solution?

This depends on the solution you choose.

Some solutions might require you to login through a VPN (Virtual Private Network) to access the server and the application. This can lead to slow connections, and under performing software that infuriates users.

InTouch is a case management SaaS solution which means you can access it from anywhere you have access to an internet connection, and from any device through a web browser.


If you have any more questions on how our cloud-based SaaS solution works, we would be more than happy to answer them for you, feel free to contact us on enquiries@intouch.cloud