What is it that a conveyancer does? Well, there’s the special knowledge that conveyancers have about the way that house purchases are conducted. And the ability to navigate that system on behalf of clients, including interaction with estate agents with who they share insider information. It’s also vital that the tasks stemming from all this are done in a thorough and timely fashion.

Beyond all that, conveyancing is about giving people confidence and reassurance. Most of us will be involved in few transactions as financially and emotionally significant as buying a house. It represents a major life change. And because of that, and the complexity and opacity of the processes involved, buyers are intimately engaged with the journey they undertake, which to them can seem a slow and perplexing one. Add to this the knock-on effect for partners and other family members, and it’s clear why a house move is such a stressful undertaking.

What all this means is that buyers want peace of mind. That’s created partly by confidence in the conveyancer they’ve chosen to work with at a professional level. And there’s a critical personal element in all this, too. A conveyancer is effectively a mentor on someone else’s journey. Someone they turn to when life is in a state of flux. When a phone call comes through and the buyer is anxious, their state of mind may well not be helping them to communicate effectively. They want to hear not just that things will be OK at a technical level - they’re looking for personal reassurance.

Any transaction has value and significance. People make choices about the clothes they wear, the food they eat, the films they see, not on a rational basis, but for a whole cluster of reasons. Emotion shapes motivation, and motivation guides action. And it’s because of all this that the best conveyancers go above and beyond the legal and logistical requirements of their role. And the core of that is about being in touch - not just with facts, but with the feelings that arise in the process of moving home.